smartDNA Consultation [Complimentary Slot]

• After submitting the booking form, Coach Edan will contact you via WhatsApp to finalize a mutually agreed date and time for the online consultation.

• Once confirmed, Coach Edan will provide the Zoom link for the session.

Free Consultation as Part of SmartDNA Kit Purchase:

• The session is unconfirmed until both parties agree on a date and time. If no agreement is reached, the client must submit a new booking request.
• All consultation sessions will be scheduled and confirmed via WhatsApp.
   

Rescheduling Policy:

• Clients may request a reschedule at least 24 hours before the scheduled session.
• To reschedule, clients must notify both the SAC Manager and Coach Edan via email or WhatsApp.
• The rescheduling request is valid only when both parties mutually agree on a new schedule via WhatsApp.
• Once rescheduled, the new session date and time cannot be changed again.

Missed Sessions:

• If a client fails to attend the session without prior notice, the session is considered completed and non-refundable.

No Refund Policy:

• All payments are non-refundable once the booking is confirmed.
• No refunds will be provided for missed, canceled, or unused sessions.

Late Arrival Policy:

• Clients are expected to join on time.
• If a client arrives late, the session will still end at the scheduled time, with no extra time added.
• If the coach is late, the session duration will be adjusted accordingly.

​​​​​​​Code of Conduct:

• Clients must maintain professional and respectful communication with the coach and SAC Manager.
• ​​​​​​​Any inappropriate behavior may result in termination of services without a refund.
• By booking a session, the client agrees to all terms and conditions stated above.
   

Thank you.