SmartDNA Consultation with SAC Head Coach, Edan Syah
Overview: As part of your SmartDNA kit purchase, you are entitled to a 30-minute one-on-one online consultation with SAC Head Coach, Edan Syah to discuss your DNA results, specifically the SmartDNA Lifestyle Report (Fitness Results: Pages 55 - 59).
smartDNA Consultation [Complimentary Slot]
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After submitting the booking form, Coach Edan will contact you via WhatsApp to finalize a mutually agreed date and time for the online consultation.
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Once confirmed, Coach Edan will provide the Zoom link for the session.
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Free Consultation as Part of SmartDNA Kit Purchase:
- The session is unconfirmed until both parties agree on a date and time. If no agreement is reached, the client must submit a new booking request.
- All consultation sessions will be scheduled and confirmed via WhatsApp.
Rescheduling Policy:
- Clients may request a reschedule at least 24 hours before the scheduled session.
- To reschedule, clients must notify both the SAC Manager and Coach Edan via email or WhatsApp.
- The rescheduling request is valid only when both parties mutually agree on a new schedule via WhatsApp.
- Once rescheduled, the new session date and time cannot be changed again.
Missed Sessions:-
If a client fails to attend the session without prior notice, the session is considered completed and non-refundable.
No Refund Policy:- All payments are non-refundable once the booking is confirmed.
- No refunds will be provided for missed, canceled, or unused sessions.
Late Arrival Policy:- Clients are expected to join on time.
- If a client arrives late, the session will still end at the scheduled time, with no extra time added.
- If the coach is late, the session duration will be adjusted accordingly.
Code of Conduct:- Clients must maintain professional and respectful communication with the coach and SAC Manager.
- Any inappropriate behavior may result in termination of services without a refund.
- By booking a session, the client agrees to all terms and conditions stated above.
Thank you.